KADI Exchange Policy

At KADI, we want to ensure that you have a smooth and convenient shopping experience. If you experience an issue with your order or would like to exchange an eligible item, please review the policy below.

Exchange Eligibility

• Items may be exchanged within 7 days from the delivery date.

• Items must be in their original condition: unused, unworn, unwashed, with all original tags attached, and in the original packaging.

• Exchanges are accepted only for items purchased directly through our official website, www.kadiworld.com.

• Customers may exchange an eligible item for another available item.

• If the new item has a higher price, the customer is responsible for paying the price difference.

• Items that do not meet the conditions stated above will not be eligible for exchange.

Important Delivery Notice

Please note that orders cannot be opened, tried on, or inspected upon delivery.

The courier is responsible for delivering the package only and cannot wait while the customer opens or checks the order.

If you encounter any issue with your item after receiving your order, please contact our Customer Service team and we will assist you according to our Exchange Policy.

Exchange Delivery Fees

Please note that the delivery fee for the original order and the delivery fee for an exchange order are separate charges.

The original delivery fee covers the delivery of your initial order only. If you request an exchange, a separate exchange delivery fee will apply.

Any applicable exchange delivery or shipping fees are the responsibility of the customer.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Items marked as Final Sale.

• Personalized or customized items.

• Items that have been worn, washed, used, damaged after delivery, or returned without their original tags or packaging.

• For hygiene reasons, certain products, including swimwear, underwear, earrings, and other hygiene-sensitive items, cannot be exchanged.

Exchange Process

1. Contact Customer Service

To request an exchange, please contact our Customer Service team within 7 days of receiving your order.

You can contact us by email at support@kadiworld.com or by phone/WhatsApp at +962 79 888 7010.

2. Prepare Your Item

Please ensure that the item is unused, unwashed, and in its original condition, with all tags attached and original packaging included.

3. Exchange Confirmation

Our Customer Service team will review your exchange request and provide you with the necessary instructions.

The exchange is subject to product availability and confirmation that the item meets our exchange conditions.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 3 days of delivery.

Please provide the relevant order details and clear photos showing the issue so our Customer Service team can review your request and provide an appropriate solution.

Jordan & GCC Exchanges

Within Jordan:
Please contact our Customer Service team to arrange your exchange. A separate exchange delivery fee may apply.

GCC Countries:
Customers are responsible for all shipping costs associated with an exchange. Our Customer Service team will provide the necessary instructions based on the destination and order.

Contact Us

If you have any questions regarding exchanges or your order, please contact us:

Email: support@kadiworld.com
Phone / WhatsApp: +962 79 888 7010

Thank you for shopping with KADI.